Refund Policy

Effective Date: 05/05/2026
Last Updated: 05/05/2026

1. Overview

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At The Behavior Hive, we are committed to providing high-quality Applied Behavior Analysis (ABA) services and parent training programs. Due to the nature of our services—including time-based appointments, clinical preparation, and immediate access to digital materials—our refund policies are outlined below.

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2. ABA Services (Assessment, Therapy, Consultation)

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Insurance-Funded Services

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• Refunds are not issued for services already rendered

• Any billing, overpayment, or claim-related concerns should be addressed directly with our billing team

• Responsibility for copays, coinsurance, deductibles, and non-covered services remains with the client/guardian

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Private Pay Services

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• Payments for completed services are non-refundable

• Prepaid sessions may be eligible for refund only if canceled in accordance with your service agreement

• Late cancellations or missed appointments are non-refundable

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3. Cancellations & No-Show Fees

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• We require at least 24 hours notice to cancel or reschedule appointments

• Sessions canceled with proper notice may be rescheduled or credited

• Late cancellations or no-shows may result in forfeited session fees and are not eligible for refund

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4. Parent Training Services (Live or Telehealth)

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• Fees for completed parent training sessions are non-refundable

• If a session is canceled with appropriate notice, it may be rescheduled

• Missed or late-canceled sessions are not eligible for refund

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5. Digital Products & Self-Paced Parent Training Programs

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Due to immediate access to digital content:

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• All sales are final and non-refundable

• This includes online courses, downloadable materials, training modules, and digital resources

• If you experience technical issues accessing content, we will work to resolve the issue promptly

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6. Workshops, Courses, and Group Trainings

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• Refund eligibility will be clearly stated at the time of registration

• Unless otherwise specified:

  • Cancellations made at least 24 in advance may be eligible for partial refund

  • No refunds will be issued for missed sessions or after the program has started

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7. Technical Issues

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If you are unable to access a service or digital product due to a technical issue:

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• You must notify us within 7 days of purchase

• We will attempt to resolve the issue or provide alternative access

• Refunds may be considered only if the issue cannot be resolved

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9. Exceptions

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We may, at our sole discretion, issue refunds or credits in exceptional circumstances, including:

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• Billing errors

• Duplicate charges

• Service delivery issues on our end

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10. Contact Us

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If you have questions about this Refund Policy or need support, please contact:

The Behavior Hive
slogan@behaviorhiveaba.com

syepezharo@behaviorhiveaba.com
808-861-4287