Privacy Policy

Effective Date: 05/05/2026
Last Updated: 05/05/2026

1. Introduction

Welcome to The Behavior Hive (“we,” “our,” or “us”). We provide Applied Behavior Analysis (ABA) services, including assessments, parent training, and consultation services. We are committed to protecting the privacy and security of our clients, families, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.behaviorhiveaba.com or interact with our services.

2. Information We Collect

A. Personal Information. We may collect:

Parent/guardian name and contact information (email, phone, address)
Child/client name and basic demographic information
Insurance information (payer, policy number, subscriber details)
Information submitted through contact forms, intake forms, or scheduling tools

B. Protected Health Information (PHI). When applicable, we may collect health-related information, including:

Developmental history
Behavioral concerns
Assessment data
Treatment goals and progress notes

This information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

C. Telehealth and Parent Training Data. If you participate in telehealth or parent training services, we may collect:

Session attendance and participation data
Video/audio session data (only if explicitly consented to for recording)
Uploaded documents, homework, or caregiver training materials

D. Non-Personal Information

Browser type and device information
IP address
Website usage data (pages visited, time on site)

E. Cookies and Tracking Technologies

We may use cookies or similar technologies to improve website performance and user experience.

3. How We Use Your Information

We use collected information to:

Respond to inquiries and schedule services
Conduct assessments and deliver ABA services
Provide and personalize parent training (including asynchronous or self-paced programs, if applicable)
Coordinate care and communicate with caregivers
Submit claims and obtain authorization from insurance providers
Maintain clinical documentation and meet legal/ethical obligations
Improve our website, services, and training materials
Send service-related communications (not spam marketing)

4. Insurance and Payment Processing

If you use insurance-funded services, we may collect and share necessary information with payers to:

Verify eligibility and benefits
Obtain prior authorizations
Submit claims and receive payment
Respond to audits or medical necessity reviews

This may include sharing limited PHI required for reimbursement and compliance.

5. Telehealth Services

If you participate in telehealth services:

We use secure, HIPAA-compliant platforms when required
You are responsible for ensuring privacy on your end (e.g., secure internet, private location)
Sessions are not recorded unless explicit written consent is obtained

While we take strong precautions, no online platform is completely risk-free.

6. Parent Training Services

For caregiver training (live or asynchronous):

We may track progress, completion, and engagement with training materials
Any shared examples, videos, or submitted materials are treated as confidential
Parents are encouraged not to share sensitive personal information in unsecured formats

7. How We Share Information

We do not sell your information. We may share information only as necessary:

With authorized staff and clinicians for service delivery
With insurance companies or funding sources
With third-party service providers (e.g., scheduling, data storage) under confidentiality agreements
When required by law (e.g., mandatory reporting, court orders)
To prevent harm or ensure safety

8. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

Secure data storage systems
Access controls and role-based permissions
Use of HIPAA-compliant platforms when applicable

However, no system can guarantee absolute security.

9. Your Rights

You may have the right to:

Access or request copies of your information
Request corrections to inaccurate data
Request restrictions on certain uses or disclosures
Withdraw consent where applicable

For PHI, additional rights may apply under HIPAA. To make a request, contact us at inquiries@thebehaviorhive.org.

10. Children’s Privacy

Our services involve working with minors, but all information is collected with parent or legal guardian consent. We do not knowingly collect information from children through our website without caregiver involvement.

11. Third-Party Tools and Links

Our website or services may use third-party tools (e.g., scheduling systems, telehealth platforms). These providers have their own privacy practices, and we encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

13. Contact Us

The Behavior Hive

slogan@behaviorhiveaba.com

syepezharo@behaviorhiveaba.com

808-861-4287